Our commitment to quality and customer satisfaction
At Shieldnet Technologies, we strive to provide high-quality security and networking products. If you experience any issues with your order, we offer a simple and clear return process.
You may return an item within 5 days from the date of delivery. To qualify for a return:
Reach out to our support team within 5 days to initiate the return request.
Repack the item securely in its original packaging.
Return the item to our office or arrange delivery as advised by support.
After inspection, we will process your refund or arrange a replacement.
Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.
Approved refunds are processed via M-Pesa or cash within 3–5 business days.
Please note that delivery fees are non-refundable.
Certain items cannot be returned, including:
If an item arrives damaged or develops a fault within 5 days, contact us immediately.
We will guide you through a replacement, repair, or refund depending on the situation.
Please attach photos or videos of the issue to speed up processing.
Most of our products come with a manufacturer's warranty (typically 6–12 months). Warranty covers defects, not physical or installation damage.
If you need help with a return, reach out to us:
We may update this Return & Refund Policy when necessary. Any changes will appear on this page.
Last Updated: July 2026
Our customer service team is ready to assist you with any return or refund inquiries.
We aim to respond to all return requests within 24 hours.